Refund and membership policy

By purchasing anything on this website (, you agree to the policy outlined below.

Maastrichtse Studenten Handbal Vereniging Manos (MSHV Manos) solely offers goods that are customised or personalised. Therefore, no refunds shall be issued for purchased goods. In the case of a mistake on the side of MSHV Manos or our supplier, we will do everything possible to repair said mistake. Only in case we are not able to sufficiently repair the mistake can a refund be offered to the customer.

MSHV Manos also sells fixed term memberships through the website. These memberships are not automatically renewed. No refunds will be issued after a membership is acquired. Memberships are effective during the indicated time of the membership. A membership to MSHV Manos is only valid if the member also posesses a ‘Sports’ or ‘All-in-One’ membership to UM Sports for the duration of their membership to MSHV Manos. This membership can be for a semester or the full academic year. Monthly memberships are not allowed. For more information on this, please visit the website of UM Sports.
Proof of posession of the UM Sports membership needs to be submitted to MSHV Manos by sending an e-mail to before the latter of the following deadlines:
– 14 days after purchasing the membership to MSHV Manos;
– 14 days after the start date of the membership to MSHV Manos.
The e-mail should contain a screenshot taken from MyUSC, showing you posess a ‘Sports’ or ‘All-in-One’ UM Sports membership for the duration of your membership to MSHV Manos.
Failure to submit proof or failure to acquire the appropiate UM Sports membership is not a ground for a refund of the membership. The membership to MSHV Manos shall be suspended in case proof of posession of said membership is not submitted before the deadline. The suspension shall be lifted as soon as proof has been submitted and verified.
Failure to acquire an appropiate UM Sports membership can lead to sanctions imposed by UM Sports and MUSST. These sanctions are the responsibility of the MSHV Manos member who has failed to acquire the UM Sports membership and shall be passed on to the member accordingly.
A membership to MSHV Manos can be terminated before the end date of the membership. In case of premature termination, no refunds will be offered.

Decisions on refunds or decisions to undertake any actions more beneficial to the customer or member than as outlined here are left to the sole discretion of the board.

Members of MSHV Manos agree to be added to MSHV Manos groupchats on WhatsApp with fellow members and ex-members. If a member wishes not to be part of the WhatsApp groupchats, this can be indicated by sending an email to

Updated on 22-09-2022