By purchasing anything on this website (www.mshvmanos.com), you agree to the policy outlined below.

Maastrichtse Studenten Handbal Vereniging Manos (MSHV Manos) solely offers goods that are customised or personalised. Therefore, no refunds shall be issued for purchased goods. In the case of a mistake on the side of MSHV Manos or our supplier, we will do everything possible to repair said mistake. Only in case we are not able to sufficiently repair the mistake can a refund be offered to the customer.

MSHV Manos also sells fixed term memberships through the website. These memberships are not automatically renewed. No refunds will be issued after a membership is acquired. Memberships are effective during the indicated time of the membership. A membership to MSHV Manos is only valid if the member also posesses a ‘Sports’ or ‘All-in-One’ membership to UM Sports. For more information on this, please visit the website of UM Sports.
Proof of posession of said membership needs to be submitted to MSHV Manos before the latter of the following deadlines:
– 14 days after purchasing the membership to MSHV Manos;
– 14 days after the start date of the membership to MSHV Manos.
Failure to submit proof or failure to acquire said membership is not a ground for a refund of the membership. The membership to MSHV Manos shall be suspended in case proof of posession of said membership is not submitted before the deadline. The suspension shall be lifted as soon as proof has been submitted and verified.
Failure to acquire said membership can lead to sanctions imposed by UM Sports and MUSST. These sanctions are the responsibility of the MSHV Manos member who has failed to acquire the UM Sports membership and shall be passed onto the member accordingly.
A membership to MSHV Manos can be terminated before the end date of the membership. In case of premature termination, no refunds will be offered.

Decisions on refunds or decisions to undertake any actions more beneficial to the customer or member than as outlined here are left to the sole discretion of the board.